I found numerous dings and dents in the cabinets throughout the RV. The following day I did a complete inspection of the interior and exterior of the RV. As I had no way of securing the door, I had to drive it with the door slamming open and closed until I had arrived home. Upon doing so I found that the door was not aligned correctly and could not be secured in the closed position no matter how I tried. I got off the highway at the next exit and pulled into a gas station so that I could close the bathroom door. I looked over my shoulder and saw that the bathroom door was slamming back and forth against the kitchen sink cabinets. Shortly afer getting on the highway, i heard a series of loud banging noises. I then left the dealership and began the long drive home. I was told that another RV was alredy in there being serviced and that all other bays were occupied. I asked that they bring the RV back into the sevice bay so it was all the way in and out of the pounding rain so I could do examine it. How coincidental that the RV was ready just after the storm began and I was not afforded the opportunity to due a good walk around of the exterior of the RV to make sure it was to my satisfaction. He suggested that I "get going" as the storm was going to be severe. It was then that Eric came back and told us our RV was parked out front and ready to go. Moments later the thunder storm and rain began with a vengeance. My wife then left to make the drive back home as there was no need for her to have to wait any further.Īfter again waiting in the front office for some time, Eric finally arrived to say hello for a few minutes and then walked back to the service area. He said he would do so after he realigned the sofa. He offered no oppology, but said he would realign the sofa so that it would operate correctly. We also saw that the manufacture's sticker that covered the glass door on the microwave was still in place and asked that it be removed. I told him that would require me to make another long round trip drive back to Georgia and that what he did was B.S. He told us not to worry, that we could return at a later date and have the repair made under warranty. I was alarmed by his action and pointed out the damage he's done. In doing so, he took a chunk out of the lower cabinet. He then dropped to his knees and tried to manually force it past the cabinet by slamming it with his hands. When he tried to push the sofa/sleeper back into place it was hindered by the lower portion of the kitchen sink cabinet. Instead of the one and a half to two hours we were told to expect, the technician hurried us through the session in forty-five minutes, stating that he was hot and had a lot of other work to do on other RV's.ĭuring the walk through the technician demostrated how to convert the sofa into a bed by sliding it out. I asked why the RV was not all the way in the bay due to the pending storm to which no explanation was given.įinally, we were told that that the service technician was ready to do the orientation and walk through. We noted that the RV was half in and half out of the seRVice bay. The day was hot and humid with a severe rain and thunderstorm moving in. The female employee at the front counter led us back to the service bay were we briefly saw that the RV was being prepped before the employee took us back to the front office to wait. I texted him to let him know we had been there at the appointed time and asked him if he was coming by as he said he would. Our salesman, Eric, who told us he'd be there to greet us was nowhere to be found. One would think that they would have called us to let us know they were behind schedule so that I did not have to wait several hours in their sparse front office with no ammenities. Upon our arrival we were told that they were behind schedule and that it would be awhile before it would be ready. On the date in question we arrived at their service center where the RV was being prepped and made ready for us to take possession. We were told to expect a one and a half to two hour orientation and a walk thorugh of the RV. A subsequent deal to purchase the RV was made as was a date and time for us to drive several hours down to Georgia to take poseesion. The RV in question was proffered as being "new". In my first conversation with Eric, I told him that we were first time RV buyers which in hindsight was a mistake as we believe that he knowingly took advantage of this. As we live in another state, all communications were done via texting and phone calls to the salesperson, "Eric". I found the Open Roads RV (GA) website and saw that they had the RV we were intersted in purchasing.
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